Gaya APA

fandy, T. (2005). Prinsip-Prinsip Total Quality Service (Ed.5). Yogyakarta: CV.ANDI OFFSET.

Gaya MLA

fandy, Tjiptono. "Prinsip-Prinsip Total Quality Service". Ed.5 Yogyakarta: CV.ANDI OFFSET, 2005. Text.